Order meals with VoiceBiz app: how Matsuya Foods welcomes customers in multiple languages
*This is a machine-translated text of the original article.
Toppan Printing Co Ltd announced that it had introduced its voice-translating service, VoiceBiz, to 20 Matsuya stores in Tokyo operated by Matsuya Foods Holdings Co Ltd on March 1, 2020.
Matsuya Foods is promoting initiatives to communicate with non-Japanese employees and improve the quality of its services for the growing number of non-Japanese customers. As part of these efforts, the company began conducting VoiceBiz trials in October 2019.
As an app-type service VoiceBiz can be installed on a smartphone or tablet, and easy to operate with high-level translation.
*Easy-to-operate voice-translation service can be used to greet foreign customers or talk to foreign colleagues.
It was introduced at 20 Matsuya stores in Tokyo where there are many foreign employees and customers, including Shibuya Miyamasuzakaue store, Yotsuya Nichome store, and Shinjuku Oo-guard store.
Looking ahead, the company aims to further improve the accuracy of its voice translation services by adding corpus and responding to a variety of devices.
The company aims to introduce VoiceBiz in such industries as hospitality to assist visiting travelers, nursing care and agriculture to to be used in the training of foreign workers.
Original Text: https://ampmedia.jp/2020/03/30/toppan-14/