※This is a machine-translated text of the original article.
CyberAgent Inc’s R&D organization “AI Lab”, Alberogrande(*) and Graduate School of Engineering Science at Osaka University announced that it would conduct “demonstration sales trials using remote-control robots” through a three-party joint research project.
The demonstration will be carried out at AIDOR Experiment, an IoT-Robot Business Demonstration Support Program held by Osaka City, for two days, February 29 and March 1, 2020, at the Asia-Pacific Trade Center (ATC), a complex commercial facility in Osaka Nanko (located in Osaka Bay in Kansai region).
This time, CyberAgent Inc “AI Lab” conducted R & D on a remote-controlled robot system that improves the ability of operators by utilizing technologies such as speech recognition and robot motion generation.
In this experiment, a pop-up shop for experiment was opened in the ATC of Osaka Nanko, and the robot becomes a clerk to demonstrate and sell products by the system.
This robot can be remotely operated, and staff in another place operate it by the tablet, and conversation with the customer through the robot is carried out.
In customer reception and demonstration sales using remote-controlled robots, verification of “Contribution to sales improvement” and “Whether service users can provide satisfactory high-quality services enabling remote work of workers” is conducted.
Based on the results obtained through demonstration experiments, the Joint Research Group will continue to conduct research on the practical application and advertising technology of remote-controlled robots for customer service, and will work toward practical use in society by participating in the society of the elderly and housewife group through remote work.
(*) A business company established by both Tokyu Land Corporation and Kajima Corporation to promote the Tokyo Port City Takeshiba development project in Minato Ward, Tokyo
Original Text: https://ampmedia.jp/2020/02/19/ca/