‘Cansell’ platform to buy or sell hotel reservations launches customer service
※This is a machine-translated text of the original article.
Cansell, which operates Cansell, a sales and purchase service for accommodation reservations that they want to cancel, has set up a “free cancellation consultation desk” for all domestic hotels and Japanese inns.
Cansell service was launched in September 2016 and allows users to easily buy and sell reservations for accommodations, such as hotels and Japanese inns, which they no longer have access to.
There are instances where cancellation fees are incurred when a reservation is suddenly made or when a reservation is cancelled due to circumstances. Cansell, however, solves the problem of paying cancellation fees by offering a mechanism that allows people who wish to stay at the hotel or the inn to sell or transfer the reservation that would otherwise be paid for the cancellation fee.
This time, we have established a free consultation service for cancellations without permission.
When a trouble related to unauthorized cancellation occurs, or when a trouble has occurred in the past, it is a consultation service that allows free consultation by a single telephone. The services that can be offered include sharing the knowledge it possesses as a Cansell to provide sales and purchase services for accommodation reservations that it wishes to cancel.
For example, the company says it offers a variety of advice, including how to write cancellation policies and how to communicate effectively to canceled users.
With the popularization of hotel reservations via the Internet in recent years, the industry as a whole has begun to consider cancellations of accommodation without permission, such as point aims, and the company, which has faced accommodation cancellations, believes it is necessary to deal with this issue and decided to set up the hotel counter this time.
Original Text: https://ampmedia.jp/2020/02/13/cansell/